About Sedex 

Sedex is a trusted partner for over 95,000 businesses worldwide, helping them create socially and environmentally sustainable supply chains. Through our platform's powerful data insights and expert guidance, we simplify the management, assessment, and reporting of sustainability performance.

Our Vision is to be a leader in making global supply chains more socially and environmentally sustainable. Our Mission is To provide data-driven insights, accessible tools, and exceptional services that support businesses in improving environmental, social, and governance (ESG) performance and outcomes.

The role

The role will provide existing customers with a high level of product, service, and technical support by being the first point of contact.

This is a 12 month Fix Term Contract with the expectation of attending to the office in Central London at least once a week.

Key responsibilities

• First point of contact to provide Sedex related information and assist with system related technical email and phone queries.
• Welcoming new suppliers (after registration) to Sedex and guide them in the use of Sedex tools & services.
• Engaging and promoting tools & services launches with customers.

• Providing guidance and training on Sedex tools.

• Delivering excellence in service and experience, ensuring suppliers renew on time.
• Promote the benefits of Sedex membership and support customers in maximising the value of Sedex.
• Respond to all enquires within published Service Level Agreements (SLA's) while meeting first call resolution targets.
• Log and process all member related enquires within the CRM system.
• Providing language support to customers. Any languages in addition to English are valuable.
• Regularly assess and work to update support materials in collaboration with the training team.
• Liaising with finance on payments and refunds plus other additional admin.

Knowledge, Skills & Experience

• Confident in IT Systems, CRM’s and Microsoft Office packages.
• Degree level education preferred or equivalent experience.
• 1-2 years of B2B customer service experience or account management.
• Customer focused attitude and service mentality.
• Demonstrated ability to achieve KPIs and work within a target driven environment.
• Professional and flexible attitude, with good interpersonal skills.
• Critical Thinking, problem-solving and creativity to identify solutions.
• Good knowledge retention and excellent organisational skills.
• Genuine interest in the provision of excellent customer service.
• An interest in ethical trade and responsible supply chain management.

Our culture

At Sedex, our approach to business and culture is firmly rooted in our core values, which guide everything we do:

• Respect Each Other: We believe that a foundation of mutual respect is essential to creating a positive and inclusive environment.
• Customer-Driven: We are passionate about delivering exceptional value to our customers. By listening to their needs, understanding their challenges, and continuously adapting our solutions, we aim to empower them to achieve their sustainability goals and drive positive change in their supply chains.
• Thinking Creatively: Innovation is at the heart of our work. We encourage creative problem-solving and embrace new ideas that challenge the status quo. This mindset allows us to continuously improve our products and services, offering fresh and effective solutions to complex sustainability and ethical sourcing issues.
• Take Ownership: We empower our team members to take responsibility for their actions and outcomes. Every person at Sedex is encouraged to own their work, make decisions with confidence, and contribute proactively to the success of the team and the business.
• Deliver Results: We are results-oriented and committed to delivering tangible, impactful outcomes for our customers, our business, and society at large.

Privacy Policy

Sedex is committed to protecting the privacy of its website users and members. Sedex uses any personal information you submit to us in accordance with this policy. The General Data Protection Regulation (GDPR) requires us to ensure that any personal information you provide us is processed fairly and lawfully. Sedex is the data controller in relation to any personal information you submit. Click here to view our privacy policy