About Sedex

Sedex is a trusted partner for over 100,000 businesses worldwide, helping them create socially and environmentally sustainable supply chains. Through our platform's powerful data insights and expert guidance, we simplify the management, assessment, and reporting of sustainability performance.

Our Vision is to be a leader in making global supply chains more socially and environmentally sustainable. Our Mission is To provide data-driven insights, accessible tools, and exceptional services that support businesses in improving environmental, social, and governance (ESG) performance and outcomes.

The role

As a Customer Operations Administrator the primary objective of the role is to deliver high-quality support across a range of operational and administrative tasks. This includes research, data processing, reporting, and other back-office activities that add value to Sedex’s customer membership and internal teams.

The Chile Operations team plays a key role in ensuring consistency, quality, and efficiency in the delivery of these tasks. The Customer Operations Administrator will work closely with Customer Success, Customer Excellence, Sustainability Coordinators, Customer Operation Specialist and reporting into the Business Operations Manager to ensure accurate execution of day-to-day responsibilities, while also contributing to cross-regional projects and business priorities.

Key responsibilities

· Perform a range of administrative and back-office tasks to support smooth business operations, such daily management of coworking space, coordinating local staff requirements, and serving as a primary liaison with HR and IT on equipment, onboarding, etc.

· Provide operational support for supplier renewals, including processing renewal actions, updating records, preparing required communications, and monitor cases/tasks, ensuring they are closed on time.

· Manage payment-related activities, including refunds, BACS allocation, failed payment and communication with customers as required, while guiding them through the resolution steps.

· Support data matching and analysis to contribute to campaigns and projects aligned with the core business KPIs.

· Support E-Learning administration by maintaining training content and assisting with system updates.

· Assist the Business Operations Manager with routine data checks, analysis, and reporting across daily, weekly, and monthly cycles to support decision-making, onboarding of new members, and renewal activities; including providing relevant data and performance insights for quarterly dashboards reviews and helping organize a co-host local operational meeting.

· Work collaboratively with internal teams to ensure effective communication and alignment.

· Escalate issues promptly and support timely follow-up and resolution.

· Contribute to documentation and process improvement activities.

· Provide flexible administrative support for business projects as needed.

Knowledge, Skills & Experience

• Strong administrative and organisational skills with the ability to manage multiple tasks and priorities.

• Proficiency in MS Office (Excel, Word, PowerPoint) and confidence in working with data and reporting tools.

• Experience with Salesforce or other CRM/database systems.

• Experience in data entry, analysis, and maintaining accuracy in large datasets.

• Excellent written and verbal communication skills in English.

• Ability to collaborate effectively with colleagues across different regions and time zones.

• High attention to detail, accuracy, and commitment to delivering quality work.

• Problem-solving mindset with the ability to escalate issues appropriately and support resolution.

• Flexibility to adapt to changing business needs and manage ad hoc tasks.

Desirable

• Exposure to financial processes such as payment handling and basic financial reporting.

• Experience working in an international or cross-cultural environment.

• Understanding of customer success or operations functions within a global business.

Our culture

At Sedex, our approach to business and culture is firmly rooted in our core values, which guide everything we do:

· Respect Each Other: We believe that a foundation of mutual respect is essential to creating a positive and inclusive environment.

· Customer-Driven: We are passionate about delivering exceptional value to our customers. By listening to their needs, understanding their challenges, and continuously adapting our solutions, we aim to empower them to achieve their sustainability goals and drive positive change in their supply chains.

· Thinking Creatively: Innovation is at the heart of our work. We encourage creative problem-solving and embrace new ideas that challenge the status quo. This mindset allows us to continuously improve our products and services, offering fresh and effective solutions to complex sustainability and ethical sourcing issues.

· Take Ownership: We empower our team members to take responsibility for their actions and outcomes. Every person at Sedex is encouraged to own their work, make decisions with confidence, and contribute proactively to the success of the team and the business.

· Deliver Results: We are results-oriented and committed to delivering tangible, impactful outcomes for our customers, our business, and society at large.

Privacy Policy

Sedex is committed to protecting the privacy of its website users and members. Sedex uses any personal information you submit to us in accordance with this policy. The General Data Protection Regulation (GDPR) requires us to ensure that any personal information you provide us is processed fairly and lawfully. Sedex is the data controller in relation to any personal information you submit. Click here to view our privacy policy